FAQ: What is "1 Year Subscription" and how to turn off the "Automatic Renewal Service"?

Last revised: 2017-02-24 06:20:04

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FAQ for the following products:

Video Converter UltimateScreen RecorderFoneLabDVD Creator

1. What is 1 Year Subscription?:
When purchasing from the official website, you have two license types to choose from: 1 Year Subscription and Lifetime License. If you choose 1 Year Subscription, you are only allowed to use this license for one year, and after that you can renew if you want.
2. What is Automatic Renewal Service and how to turn it off?
Automatic Renewal Service means that if you buy a 1 Year Subscription, the payment platform will charge the amount automatically (including applicable taxes) when the product license expires. But the payment flatform (Swreg or 2Checkout) will send you a letter to remind you that the order is going to be expired 7 days before the expiration. The e-mail will also include instructions of how to turn off the "Automatic Renewal Service". If you want to cancel subscription and auto-renewal on MyCommerce, you can log in your MyAccount to cancel your subscription, or go to https://account.mycommerce.com/SubscriptionCancellationRequest/index to fill in the cancellation form.

• When will my credit card be charged?
• When can I get my money back after the refund request is approved?
• Do you provide technical support for trial users?
• What to do if the registration code is invalid?

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